Last Updated: September 10, 2026

At Dockyard, accessible from https://dockyard.com.pk/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information when you visit or purchase from our website.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect certain information, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Account login information, if you create an account

• Information you provide through contact or inquiry forms

• Website usage and browsing information

• IP address, browser type, device information, and similar technical information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Dockyard may use the information we collect to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Communicate with you about your orders

• Respond to questions, requests, and customer support inquiries

• Manage your customer account

• Process payments through available payment methods

• Improve our website, products, and customer experience

• Prevent fraud, misuse, and unauthorized activity

• Send promotional or marketing communications where permitted and where you have provided consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Dockyard does not necessarily store complete payment card information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices. We recommend reviewing the privacy policy of the payment provider used for your transaction.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember items in your shopping cart

• Keep you signed in to your account

• Remember your preferences

• Understand how visitors use our website

• Improve website performance and functionality

• Support security and fraud prevention

• Provide relevant marketing or analytics where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

5. WooCommerce and Website Services

Dockyard uses website technologies and services that may process information necessary to operate our online store, including product browsing, shopping carts, customer accounts, orders, payments, and shipping.

Information required to complete an order may be shared with relevant service providers, such as payment processors, shipping or delivery providers, website hosting providers, analytics services, and other trusted service providers.

These providers are expected to process information only for legitimate business purposes and in accordance with applicable requirements.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Payment processing providers

• Shipping and delivery companies

• Website hosting and technical service providers

• Analytics and marketing service providers

• Customer support or business service providers

• Government authorities or law-enforcement agencies when required by law

We only seek to share information that is necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Complete and maintain records of your orders

• Provide customer support

• Maintain your account, where applicable

• Meet accounting, tax, legal, and regulatory obligations

• Resolve disputes and enforce our agreements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent for certain communications

• Opt out of marketing communications

• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Dockyard is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

11. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or other operational reasons.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Dockyard

Email: info@dockyard.com.pk
Phone: +92 322 7978700
Address: 7 Chenab Market, Susan Road, Madina Town, Faisalabad, Punjab, Pakistan.

Website: https://dockyard.com.pk/

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.