Our Terms of Service

Terms and Conditions

Last Updated: September 10, 2026

Welcome to Dockyard. These Terms & Conditions govern your use of our website, https://dockyard.com.pk/, and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Dockyard

Dockyard is an online store offering home textile and related products, including curtains, bedding, towels, cushion covers, kitchen and dining products, and other home essentials.

Contact Information:

Email: info@dockyard.com.pk
Phone: +92 322 7978700
Address: 7 Chenab Market, Susan Road, Madina Town, Faisalabad, Punjab, Pakistan.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

Violate any applicable law or regulation
Infringe the rights of Dockyard or any third party
Interfere with the operation or security of the website
Attempt to gain unauthorized access to any part of the website
Submit false, misleading, or fraudulent information
Use the website for any harmful or unauthorized purpose

We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and prices displayed on our website are accurate.

However, slight variations may occur due to:

Screen and device settings
Photography and lighting conditions
Manufacturing or material variations
Product batches

Product images are provided for illustration and may not always represent the exact appearance of the product in every environment.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase
Discontinue products
Change product specifications
Correct product availability information
Cancel an order if a product becomes unavailable

If we are unable to fulfill an order due to availability issues, we will make reasonable efforts to inform the customer.

5. Prices

All product prices displayed on the website are subject to change without prior notice.

While we make reasonable efforts to ensure pricing information is accurate, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to correct the error and, where appropriate, contact the customer before processing the order.

Any applicable delivery charges or other charges will be communicated during the ordering process.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted when Dockyard confirms the order or begins processing it.

We reserve the right to refuse or cancel an order in circumstances including:

Product availability issues
Incorrect pricing or product information
Suspicious or fraudulent activity
Incorrect customer or delivery information
Payment-related issues
Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund and payment procedures.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

Full name
Phone number
Email address
Billing address
Shipping or delivery address
Other information required to process your order

Dockyard is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

8. Payment

Customers must use an available payment method offered through the website or as otherwise communicated by Dockyard.

Orders may be subject to payment verification before processing.

If a payment cannot be successfully verified or completed, Dockyard may delay, hold, or cancel the order.

9. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe communicated to the customer.

Delivery times may vary depending on:

Delivery location
Product availability
Courier operations
Weather or other unforeseen circumstances
Public holidays
Other circumstances outside our reasonable control

Once an order has been handed over to a courier or delivery service, delays caused by that service may be outside Dockyard’s direct control.

Customers should ensure that someone is available to receive the order at the provided delivery address.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to Dockyard’s applicable return and refund policy.

Customers should inspect products upon delivery and contact us promptly if an item is damaged, defective, incorrect, or otherwise does not match the order.

Depending on the circumstances, we may request photographs, order details, or other information to assess the issue.

Products may be required to meet certain conditions to qualify for a return or exchange, including being unused and in their original condition and packaging where applicable.

Any approved refund will be processed using the applicable payment or refund method.

11. Cancellation of Orders

Customers may request cancellation of an order by contacting Dockyard as soon as possible.

Once an order has been processed, dispatched, or delivered to the courier, cancellation may no longer be possible.

Any cancellation and refund will be handled according to the applicable order and refund circumstances.

12. Intellectual Property

Unless otherwise stated, all content on the Dockyard website, including:

Logos
Brand names
Product images
Photographs
Graphics
Text
Website design
Product descriptions
Page content

is owned by or licensed to Dockyard and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

13. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, or other content, you agree that your submission:

Is accurate and not misleading
Does not violate the rights of another person
Does not contain unlawful, abusive, threatening, or offensive material
Does not contain malicious software or harmful code
Does not infringe intellectual property or privacy rights

Dockyard reserves the right to remove content that violates these requirements or is otherwise inappropriate.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, analytics services, social media platforms, or other external websites.

Dockyard does not control third-party websites or services and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Dockyard will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

Dockyard may update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from the use of this website or purchases made through Dockyard will be subject to the applicable courts and legal procedures in Pakistan.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Dockyard